ExchangeEveryDay Past Issues

In The Art and Science of Dealing with Difficult People, David Brown lists "key personal qualities needed to develop good relationships."  Here are some of the key qualities he identified:

• Respecting other people's values, beliefs, and opinions.
• Having the courage to accept pressure and face conflict.
• Being open to new ideas.
• Seeking first to understand, then to be understood.
• Accepting that differences are okay.
• Building trust and/or credibility before seeking to bring about change.
• Judging other people's performance, not their character.

Being a Supervisor: Winning Ways for Early Childhood Professionals

Are you aspiring to become a supervisor in an early childhood program? Have you been in a leadership role for years? Whatever your experience level, this book provides insight, guidance, and exercises to enhance your leadership skills. "Being a Supervisor" focuses on eight concepts that will help you transition from leading children to leading adults. You will:

• Recognize and feel comfortable in your role as a supervisor
• Help adults succeed by expressing clear and reasonable expectations
• Create a culture that encourages input and allows for mistakes
• Motivate your team through delegation
• Communicate honestly and share feedback consistently
• Follow through on all tasks
• Stay connected by knowing and encouraging each employee
• Set a positive tone and be approachable to all staff

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