Home » ExchangeEveryDay » Try the 10/5 Way



ExchangeEveryDay Past Issues


<< Previous Issue | View Past Issues | | Next Issue >> ExchangeEveryDay
Try the 10/5 Way
November 23, 2016
Now is exactly when we most need to gather our inner grit, heart, compassion and flexibility in order to respond to situations with intention and possibility, rather than reacting from fear in a familiar and habitual manner.
-Robin Levy and Constant Hine, Positive Change through Grit and Intention

In an attempt to improve their organization in the aftermath of Hurricane Katrina, Louisiana-based Oschner Health System tried an out-of-the-box experiment. In his best-selling book "Before Happiness," author Shawn Achor writes about the hospital's decision to try to "raise levels of happiness first." Oschner Health looked outside the usual medical literature and found a secret ingredient used by Ritz-Carlton hotels.

The 10/5 way "turns out to be the perfect example of how to transform an organization through positive inception. The 10/5 way involves just a few simple behavioral rules that all staff are trained to follow. If a guest walks by a Ritz employee within ten feet, the employee should make eye contact and smile. If that guest walks by within five feet, the employee should say, 'Hello.'"

Despite initial skepticism, this deceptively simple technique "completely transformed the shared reality at the hospital. Not only did this improve patients' satisfaction with care, it improved outcomes for the hospital," Achor explained. He urges his readers to "try implementing the 10/5 way in your office or household."






You have a $10 gift waiting in your cart.

Redeemable with any purchase of $50 or more.

Use your gift.

Enter code "thanks" when prompted.
Offer expires Monday, November 28, 2016

Offer expires Monday, November 28, 2016 at 11:59 pm Pacific Time. One $10 gift per person on any purchase of $50 or more before tax and shipping, if any. May not be combined with any other offer. Not valid with bulk purchase discounts.

ExchangeEveryDay

Delivered five days a week containing news, success stories, solutions, trend reports, and much more.

What is ExchangeEveryDay?

ExchangeEveryDay is the official electronic newsletter for Exchange Press. It is delivered five days a week containing news stories, success stories, solutions, trend reports, and much more.

Kaplan - Problem Solve, Create and Innovate with our Robotics Classroom.
Learning Naturally - Inspirational Online Learning (www.learningnaturally.org)
Kohburg Early Childhood furniture makes Reggio Inspired preschool
furniture.  German quality, Green and safe for the environment. Designed and
built for the kids you love.  Visit us at www.kohburg.com




Post a Comment

Have an account? to submit your comment.


required

Your e-mail address will not be visible to other website visitors.
required
required
required

Check the box below, to help verify that you are not a bot. Doing so helps prevent automated programs from abusing this form.



Disclaimer: Exchange reserves the right to remove any comments at its discretion or reprint posted comments in other Exchange materials.