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In their Exchange article, "Supporting Infant Teachers in their Care of Fussy Babies", Cindy Jurie and Marsha Baker talk about the importance of listening:

• Parents of fussy babies tell us that they are given advice all the time, whereas few people seem interested in hearing how stressful this experience has been for them. This also parallels teachers’ experiences of getting advice from others in their center.
• Listening is a powerful way of showing parents that care is being offered to their family.
• Listening also reinforces to the parent their importance to their baby as the ‘expert’ in this child’s life.
• Listening to a parent can lay the foundation for mutual respect, which is important as both parent and teacher work together caring for a fussy baby.

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• Brain Research: Bright Beginnings for Babies
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• Infants Don't Pretend Do They? And the Seeds of Dramatic Play - Enhanced by Adults