Dealing With Difficult People

This volume of Exchange Essentials includes the following selected Exchange articles, in pdf format, providing tools and perspectives on dealing with difficult people:

• Would You Like to Get Along with Difficult People? Pick a Number
  by Karen Talley
• Disarming Cantakerous People
  by Luis Hernandez and Connie Jo Smith
• Eliminate Whining in the Workplace: Moving Beyond "Grin and Bear It"
  by Holly Elissa Bruno
• The Truth About Bad Attitudes
  by Gigi Schweikert
• Who Owns this Problem Anyway?
  by Jane Harris
• Coping with the Chronic Complainer
  by Roger Neugebauer
• Countering Center Gossip
  by Margaret Leitch Copeland and Holly Elissa Bruno
• When Staff Don't Do What They are Supposed to Do
  by Mary Gersten
• Moving Staff Through Difficult Issues
  by Margie Carter and Ann Pelo
• Understanding and Managing Negativity
  by Linda Riepe
• Your Workplace: An Emotional Battelfield?
  by Beth Swain

Note: Downloadable PDFs are only available for download in pdf format. Directions for downloading follow immediately after purchase.