Home » ExchangeEveryDay » Donít Take it Personally

ExchangeEveryDay Past Issues

<< Previous Issue | View Past Issues | | Next Issue >> ExchangeEveryDay
Donít Take it Personally
May 20, 2019
When the trust account is high, communication is easy, instant, and effective.
-Stephen Covey

A section in the book, Art of Leadership: Developing People, discusses the importance of developing relationships with and among staff, but explains that “the flip side of close positive relationships among staff” is that they can become “counterproductive” if people become so personally invested that they get their feelings hurt too easily and “spend more time reacting than working.”

The book quotes Dan Bobinski, author of Creating Passion Driven Teams (2009), who encourages leaders to “talk to staff about the difference between disagreement, tension and conflict. Disagreements are a part of life and are to be expected. It’s important to help people understand how disagreements can be expressed and heard in a positive way without ‘taking it personally.’ When disagreements are consistently placed on the table for discussion, with all issues fair game, Bobinski defines this as healthy conflict. When conflict is suppressed and kept unspoken, Bobinski defines this as tension. The leader’s goal should be to encourage and teach healthy conflict resolution, while discouraging unhealthy tension among people.”

The Art of Leadership
Developing People
in Early Childhood Organizations

All Art of Leadership books
are only $19 for a limited time!

Art of Leadership: Developing People in Early Childhood Organizations offers practical advice from leading experts in our field on selecting, training, and appraising staff, as well as promoting teamwork among staff members.

Use code DEVELOPING when prompted.

Offer valid through January 4, 2020 at 11:59 pm Pacific Time.
May not be combined with any other offer.


Delivered five days a week containing news, success stories, solutions, trend reports, and much more.


What is ExchangeEveryDay?

ExchangeEveryDay is the official electronic newsletter for Exchange Press. It is delivered five days a week containing news stories, success stories, solutions, trend reports, and much more.

EKU - Earn Your Early Childhood Director Certificate While You Complete Your Bachelor's Degree.
Connect 4 Learning - The Best Thing to Happen to Pre-K.
Cirrus Group - Powerful Software

Post a Comment

Have an account? to submit your comment.


Your e-mail address will not be visible to other website visitors.

Check the box below, to help verify that you are not a bot. Doing so helps prevent automated programs from abusing this form.

Disclaimer: Exchange reserves the right to remove any comments at its discretion or reprint posted comments in other Exchange materials.