Home » ExchangeEveryDay » Successfully Handling People Challenges



ExchangeEveryDay Past Issues


<< Previous Issue | View Past Issues | | Next Issue >> ExchangeEveryDay
Successfully Handling People Challenges
June 11, 2021
A leader is someone who holds her- or himself accountable for finding the potential in people and processes.
-Brené Brown

One of the most challenging parts of an early childhood professional’s job is dealing with people who are unhappy or upset. The following resources offer support.

Luis Hernandez and Connie Jo Smith provide a number of helpful suggestions for "Disarming Cantankerous People" (which is the name of their article included in the Exchange Essentials Dealing with Difficult People):

  • Assess the situation and recognize individual circumstances
  • Stop wishing they were different; most people will not change overnight
  • Get some distance between you and the difficult behavior...

"Workplaces are increasingly diverse; we have class differences, ethnicities, languages, cultures, genders, religions, and other diversity factors. Truly, what we may find difficult may depend on the context of the situation and our worldview. A little self-reflection will help you create a greater balance in dealing with all of your coworkers."

And this is what William Mosier and Ross Glen Chandler Nunamaker say in their article that is the foundation for the Exchange Reflections, "Handling Difficult Moments with Families":

"When parents feel a loss of control over other aspects of their personal lives, they feel helpless and sometimes take it out on the people who are caring for their children. All kinds of factors play into how a parent will feel on any given day. There is no question about it, sometimes parents get angry over trivial matters. However, the best thing we can do is to listen to the parent and not respond to anger with anger. Sadly, some parents wait until a problem occurs before they get involved in what is happening at the child care center. The aggression that you might be observing is not about you, as a person. Parents just get caught-up in the stress of a situation they are not sure how to resolve. So, do not take it personally! It is not about you. It is about the parent feeling helpless."





Exchange Reflections

Use coupon code REFLECT for 10% off the Exchange Reflections, Positive Change through Grit and Intention

Exchange Reflections are designed to help a team of people meet in-person or live online to think deeply together about a topic using an article from Exchange magazine as a guide. Included are discussion questions to help guide reflections, as well as a Making Commitments idea sheet to help prompt ideas into action. For your convenience, Exchange Reflections are available in PDF format and you can download immediately on your desktop.

Offer valid through August 11, 2022, at 11:59 pm Pacific Time.
May not be combined with any other offer.
Not valid on bulk purchase discounts.

ExchangeEveryDay

Delivered five days a week containing news, success stories, solutions, trend reports, and much more.

What is ExchangeEveryDay?

ExchangeEveryDay is the official electronic newsletter for Exchange Press. It is delivered five days a week containing news stories, success stories, solutions, trend reports, and much more.



Comments (2)

Displaying All 2 Comments
Tiffany Peckham · June 15, 2021
Lincoln, Nebraska, Australia


Billie Green Smith,
It is very hard to work with people who do not know how to manage communication. Even though they are great with children, their co-worker relationships can reflect onto the children. Thank you!

-Tiffany at Exchange

Billie Green Smith · June 11, 2021
CUTLER JEWISH DAY SCHOOL
Columbia, South Carolina, United States


Thank you for the article, it is difficult to work with cranky people. I find that my co-workers are great with children, but have trouble communicating and managing conflict with each other. I will share this article with them in hope that we can all reflect on our behaviors and make some changes.



Post a Comment

Have an account? to submit your comment.


required

Your e-mail address will not be visible to other website visitors.
required
required
required

Check the box below, to help verify that you are not a bot. Doing so helps prevent automated programs from abusing this form.



Disclaimer: Exchange reserves the right to remove any comments at its discretion or reprint posted comments in other Exchange materials.