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"The toughest thing about success is that you've got to keep on being a success." —Irving Berlin


The Exchange book Staff Challenges (for details, go to offers the following advice for effective selection interviews:

* To encourage a candidate to be open, praise her for answering questions fully.

* To be sure you understand the candidate or to probe for more details, restate what he told you, but in an expectant tone -- "You say you have had difficulty working with aggressive parents....".

* Use silence to draw candidates out. People tend to be uncomfortable with silence in a conversation. When a candidate stops talking, but has not supplied enough details on a point, don't rush to fill the void. Wait for the candidate to speak up.

* Don't do all the talking. The more you talk, the less you learn.

* Don't telegraph what you want to hear by asking leading questions, such as, "Do you believe in open education?"

* Don't reveal your reactions or feelings either through gestures, expressions, or remarks.

* Don't debate with the candidate or seek to give advice.

* Don't ask trick questions. You cannot encourage the candidate to be open and frank if you are being devious yourself.

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