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When you carry out acts of kindness you get a wonderful feeling inside. It is as though something inside your body responds and says, yes, this is how I ought to feel.
Harold Kushner

In a letter to the editor in Harvard Business Review OnPoint (Fall 2010;, Rita Gunther McGrath shared "Rita's Golden Rules for E-mail. Ten years later, these are still helpful, especially for leaders communicating with staff, but also for college professors communicating with students, or teachers communicating with parents:

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