Customer Referrals

06/15/2011

The imagination is an essential tool of the mind, a fundamental way of thinking, an indispensable means of becoming and remaining human.
Ursula K. Le Guin, 1929-2018, Author

Customer referrals can make a big difference reports Harvard Business Review (June 2011). A study of 10,000 customers of a German bank over a three-year period revealed that customers obtained through referrals from current customers are both more loyal and more valuable than other customers. After controlling for such factors as age and gender, it was found that referred customers were 18% more likely than other customers to stay with the bank. They also generated 16% more in profits.

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This is a No Gossip Zone!

Would you like your staff to be reminded that it's best not to gossip?

Some programs have put into practice "Gossip Free Zones" so that staff members are reminded that they should keep conversations constructive and not participate in workplace gossip.

To help reinforce this effort, to create a gossip free workplace, Julie Bartkus has created a vinyl graphic that you can put in your staff lounge, on your water dispenser or in your training room.

Team Unity in Progress is the message that you'll send to your team when you hang this No Gossip Zone Sign!

Grab one for your program today!.

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