Stimulating Parent Feedback

The first issue of ExchangeEveryDay was sent out on November 20, 2000, to approximately 2,000 subscribers.  Today, as we publish issue #2780, we have just crossed the 90,000-subscriber level.  Looking back, here is the message of issue #6, which is an excerpt from the Exchange article, "Handling Parent Complaints:  Is the Customer Always Right?" by Linda Shapiro:

"What are some ways of stimulating parents to share their concerns?  The most important way is having someone available to greet parents as they drop off and pick up their children.  Directors who are free to chat with arriving parents will often find that conversations that begin with the typical "Hi!  How are you?" lead to the more important issues on parents' minds if the director appears receptive and interested instead of being buried in bookkeeping or in the kitchen making morning snack.  Of course, every director has a myriad of duties, but what is more important than maintaining positive, open communication with her customers?  Careful use of time and delegation can free even the busiest director to attend this responsibility."

For more information about Exchange's magazine, books, and other products pertaining to ECE, go to www.ccie.com.

© 2005 Child Care Information Exchange - All Rights Reserved | Contact Us | Return to Site