09/07/2011
What Not to Do
When we talk about our feelings, they become less overwhelming, less upsetting, and less scary.
Fred Rogers
In his article, "Smart Rules: Six Ways to Get People to Solve Problems Without You," in Harvard Business Review (September 2011), Yves Morieux outlines missteps for those not adhering to smart rules:
- Never add a process or a layer unless you absolutely have to. Adding what is unnecessary is at least as damaging as lacking what is needed.
- Never blame a problem on someone's mentality or mind-set. This reflects only the limitations of your analysis. Instead look at the goals, resources, and constraints people face.
- Don't let decisions be escalated to you. Push them back to those who failed to cooperate on a solution.
- Don't rely on financial incentives. The counterproductive side effects are too severe.
- Don't try to measure specific behaviors. The most valuable behavior — cooperation — cannot be measured. Focus instead on results, and use judgment rather than measurements when cooperation is required.
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