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In his column in the January/February 2012 issue of Exchange, Dennis Vicars observes, "A mentor once told me: We are always getting better or worse, but never staying the same. While that may well be, for the children’s sake, we ought to make it a priority to get better. And we only get better if our people get better, so that should be where commitment and accountability become one." Vicars outlined some keys to increasing accountability through improved staff performance:
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