It's difficult to unlearn behaviors that made us successful in the past — speaking rather than listening; valuing people like yourself over people of different genders or from different cultures; doing things on your own rather than collaborating; making the decision yourself instead of asking different people for their perspectives. There's a whole range of behaviors that were highly functional in the hierarchical organization that are dead wrong in the flatter, more responsive, empowered organization that we're seeking to become.
Robert Haas