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In "Don't be a Cat-and-Mouse Manager," in the Gallup Management Journal, Kenneth Tucker and Vandana Allman talk about how businesses often look the other way when managers oppress, threaten, and coerce employees.  Here is their reaction...

"Well, such abusive behavior should matter to businesses. When a manager and employees are in an antagonistic 'cat and mouse' relationship, employees suffer — and so does the organization.  In fact, The Gallup Organization's research with millions of employees and tens of thousands of managers reveals this simple truth:  Employees perform better for managers who care about them.

"The problem is, most organizations don't focus on measuring 'intangibles,' such as nurturing relationships between managers and employees.  Companies use elaborate methods to track inventory, products, and sales.  Most keep records of employee attendance, earnings per employee, and net profit.  But few organizations measure something as 'soft' as caring — yet Gallup research reveals that caring relationships between managers and employees directly affect an organization's employee retention, productivity, profitability, safety, and customer service metrics.

"Simply put, the best organizations build caring work environments.  They do this by encouraging managers to develop strong, nurturing relationships with their employees.  In fact, Gallup's research reveals that many of the most successful managers boast of being 'very close to their employees.'"

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Exchange has packaged six of its practical management resources into a single “Manager’s Tool Kit” and is offering the entire set at a 33% discount — separately these resources would cost $175, but we are offering the entire Manager’s Tool Kit for only $112.  Resources in the kit include:

• The Art of Leadership: Managing Early Childhood Organizations
• Managing Money: A Center Director’s Guidebook
• Beginnings Workshops Book #8 - Professionalism
• 250 Management Success Stories from Child Care Directors
• Developing Capable, Creative Teachers CD Book
• Leading People in Early Childhood Settings CD Book

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