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Defusing a Difficult Encounter
May 1, 2012
It's great to work with somebody who wants to do things differently.
-Keith Bellows
-Keith Bellows
"Keep it logical. Communications should be fact-based with minimal details. Don't try to connect and reason with difficult people. Their response will often only make you more upset....
"Focus on them in conversation. One way to avoid being the target of demeaning comments, manipulation, or having your words twisted is to say as little as possible. They are a far safer subject of the conversation than you are....
"Don't try to get them to see your point of view. Don't try to explain yourself or get them to empathize with you. They won't. And you'll just feel worse for trying."
This volume of Exchange Essentials includes 11 selected Exchange articles, in pdf format, providing tools and perspectives on dealing with difficult people:
- Would You Like to Get Along with Difficult People? Pick a Number
by Karen Talley - Disarming Cantakerous People
by Luis Hernandez and Connie Jo Smith - The Truth About Bad Attitudes
by Gigi Schweikert - Who Owns this Problem Anyway?
by Jane Harris - Coping with the Chronic Complainer
by Roger Neugebauer - And 6 More!
ExchangeEveryDay
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What is ExchangeEveryDay?
ExchangeEveryDay is the official electronic newsletter for Exchange Press. It is delivered five days a week containing news stories, success stories, solutions, trend reports, and much more.
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Comments (1)
Displaying 1 CommentRainbow Learning Center
New Albany, MS, United States
It seems like there is not enough up to date information for childcare setting.
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