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Rules of Feedback
March 21, 2011
Adults keep saying we owe it to the young people, to give them hope, but I don’t want your hope...I want you to panic…I want you to act.
-Greta Thunberg, Swedish Youth Climate Activist
"So much of our learning, loving, and living with one another depends on negative feedback that you'd think we'd be better at it by now.  Instead, criticism almost always feels hostile."  This is the conclusion of Karen Wright in her Psychology Today article (March 2011), "A Chic Critique."  Here are some of her "Rules of Effective Feedback:"
  • Always lead with a question. How do you think you're doing?  It gives the recipient ownership of the problem and helps him feel included, not excluded.
  • Never give criticism unless it has been invited; unsolicited negative feedback only provokes annoyance and will be discounted.
  • Distinguish whether a demand for change reflects your needs or a valid critique of how someone is doing something.
  • Never give feedback when you are angry; anger alienates the listener.  Expressing disappointment is more productive.





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Comments (3)

Displaying All 3 Comments
Eve Sullivan · March 24, 2011
Parents Forum
Cambridge, MA, United States


Your advice for giving feedback (3-21-11) has a lot in common with the Parents Forum conversational formula. This is what we use in our workshop role play 'How To Tell Somebody Something They'd Rather Not Hear.' It is explained in our handbook Where the Heart Listens, chapter four 'Tools of the Trade.'

Btw, Where the Heart Listens just won the Parent Tested Parent Approved PTPA Seal of Approval.

I always enjoy reading your ExchangeEveryDay: you offer such useful and uplifting bits!

Nirmal Kumar Ghosh · March 22, 2011
Shishu Vikash Kendra
Kolkata, West Bengal, India


Hello
child friend
Negative feedback can make the child as lifeless things .

Jduy Metzger · March 21, 2011
Campus and Community Children\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
Fredonia, NY, United States


As a director how do they suggest you give negative feedback when it is not solicited. Postive and engative feedback is my job.



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