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Creating Loyal Customers
May 10, 2011
If your actions inspire others to dream more, learn more, do more and become more, you are a leader.
-John Quincy Adams, 1767-1848, 6th US President
“Offer a superior product to my child, delivered to me as a parent in a way that makes me a partner in the process, and I will be your greatest advocate and tell the world."  This is how Dennis Vicars describes the expectations of parents for early childhood services in his Exchange article, "The Moment of Truth."  Vicars goes on to outline this straightforward formula for being successful at meeting these expectations:

1.  Be committed to delivering a world-class early childhood educational experience to each and every child and let nothing stand in the way of that goal.

2.  Hire teachers with the education, skills, abilities and, most importantly, talent (which cannot be taught), to deliver a world-class experience to the child in a personalized manner.

3.  Create a culture where staff has a burning desire to deliver absolute excellent service to children, families, and each other.

This is the formula to deliver the moment of truth in early childhood education.  Everything else is collateral noise and distraction that... does nothing to deliver success at the moment of truth.  The unbridled goal of creating that magic moment of truth for a child will create a path to your door filled by parents and teachers who want to share in that success.






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Books:

  • Taking Stock: Tools and Strategies for Evaluating Programs, Directors, Teachers and Children CD Book
  • The Bottom Line for Children's Programs: What You Need to Know to Manage Your Money
  • Managing Money: A Center Director's Guidebook
  • Not Just Small Change: Fund Development for Early Childhood Programs
  • Basic Techniques for Securing Enrollment: Updated Edition! Four Audio CDs

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Scholastic Big Day for PreK is a proven-effective early learning program that embraces children's natural curiosity and prepares children for success in school and life!

www.scholastic.com/bigday


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Comments (3)

Displaying All 3 Comments
steve mills · May 10, 2011
United States


http://www.childrensmuseum.org/

steve mills · May 10, 2011
United States


This is a great formula for the successful upbringing of a child. I actually wish that I had this information when my children were born. It would have made the upbringing of my children much easier I'm sure. At least I have this to pass on to my child who will soon be having a baby of her own. Thank you. [url=http://www.childrensmuseum.org/]family vacations[/url]

Kathryn Keene · May 10, 2011
White Mountains Community College
Berlin, New Hampshire, United States


As so often happens, Child Care Exchange has captured a thought that will remain in my mind for a long time. Beautifully stated; a great statement to remember as we move forward and care for our children. Touche!



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