Article Link: http://exchangepress.com/article/crafting-final-impressions/5011374/
You'll find ideas in almost every "how to be successful" book. Information about how to make a good first impression abounds. Complete books are devoted to the art of making a good impression in recruiting new employees. Other books in the marketing and business field are devoted to how to attract customers through good first impressions from the initial telephone call to the quality of service the customer receives.Child care administration books devote complete chapters to the enrollment, orientation, and adjustment of children and virtually nothing to withdrawal. The same holds true with selecting staff - much information is available on selecting and hiring staff, but there is little on the last few days.
What about this other side of the coin? What about the final impressions we make when our customers, the parents and children, or our employees leave our programs?
The scenario is often like this: A parent tells you late one afternoon that she plans to withdraw her children for one of the many reasons children leave programs - her working hours have changed, the children are going to stay with a relative, the family is moving, or a dozen or so reasons. You chat briefly, wish the ...