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What Not to Do
September 7, 2011
When we talk about our feelings, they become less overwhelming, less upsetting, and less scary.
-Fred Rogers
In his article, "Smart Rules: Six Ways to Get People to Solve Problems Without You," in Harvard Business Review (September 2011), Yves Morieux outlines missteps for those not adhering to smart rules:

  • Never add a process or a layer unless you absolutely have to.  Adding what is unnecessary is at least as damaging as lacking what is needed.
  • Never blame a problem on someone's mentality or mind-set.  This reflects only the limitations of your analysis.  Instead look at the goals, resources, and constraints people face.
  • Don't let decisions be escalated to you.  Push them back to those who failed to cooperate on a solution.
  • Don't rely on financial incentives.  The counterproductive side effects are too severe.
  • Don't try to measure specific behaviors.  The most valuable behavior — cooperation — cannot be measured.  Focus instead on results, and use judgment rather than measurements when cooperation is required.






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