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How To Motivate Employees
August 22, 2013
Never doubt that a small group of thoughtful, concerned citizens can change the world. Indeed it is the only thing that ever has.
-Margaret Mead
Frederick Herzberg, in his classic article, "Once More Time: How Do You Motivate Employees," in the Harvard Business Review book, On Managing People, argues that to truly motivate employees we need to focus on intrinsic rewards, rewards that are associated with the actual accomplishment of work:  achievement, responsibility, recognition, and growth.  Extrinsic rewards - perks, promotions, pay - may be temporarily motivating, but will not over the long haul drive individuals to work harder.  Based on this, Hertberg proposed "job enrichment" - making individuals' jobs more rewarding, as the key to motivation:

* Increase employee's accountability for their work by removing some controls.

* Give people responsibility for a complete process or unit of work.

* Enable people to take on new, more difficult tasks they haven't handled before.

* Assign individuals specialized tasks that allow them to become experts.



Managing people is fraught with challenges: What really motivates people? How do you deal with problem employees? How can you build a team that is greater than the sum of its parts?

The answers to these questions can be elusive — even to a seasoned manager. This valuable resource will help you deal with these and many other management challenges.

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Comments (3)

Displaying All 3 Comments
Edna · August 23, 2013
OMEP-USA
Washington, District of Columbia, United States


I responded with the same thought as Marie - I am reading a brand new book called "Stealing from the Mother: The Marginalization of Women in Education & Psychology from 1900-2010" by Jerry Aldridge & Lois Christensen (Rowman & Littlefield, 2013). Did you know that some of the brightest and best kindergarten leaders worked for no pay at all?! Susan Blow, a pioneer in kindergarten education in the United States, and others weren't paid at all; they were independently wealthy and believed in the value of early education for young children. But volunteering has its limits and we need to support early educators in money as well as commendations.

Marie · August 22, 2013
United States


BOTH intrinsic rewards AND fulfillment are important in a job. I hear, way too often,underpaid staff being told that they should be in it "for the children" or "you have to be in this for the satisfaction not the pay" but the truth is we all have to make a living as well as feeling rewarded in our jobs. I also feel like the same attitude is used to make someone feel guilty when they can't take on the work of three people as is expected in many programs or when they expect their pay to reflect the many years of education also expected. The "working harder" idea can only go so far and should never be used to make people feel guily when they can't keep up with a workload that was originally meant for two or three people.
I did like the idea of giving people less restrictions. Hire people you trust and trust them to do the work.

Jen Carsen · August 22, 2013
Daycare In Demand
Portsmouth, NH, United States


This is a great post. Many recent studies have shown that extrinsic rewards actually *demotivate* workers over time - people start working for the reward rather than for the meaning and joy of the work itself.

Additionally, it's important to remember to treat your staff as partners in the goals and overarching mission of your child care center - people love being a part of something great, something larger than themselves, if you give them the chance to.



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