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In her article, "Parental Anger: Causes, Triggers, and Strategies to Help," in the Beginnings Professional Development Workshop curriculum unit, Anger, Roberta Wilburn offers these tips to teachers in responding to parental anger:

• Don't argue with the parent
• Don't blame the parent
• Don't become defensive
• Don't belittle or minimize the problem
• Look for early warning signs and provide support for parents before things get totally out of control
• Don't talk down to parents or patronize them
• Don't promise parents things you can't produce just to keep them quiet
• As the parent speaks more loudly, you speak more quietly
• Actively listen to what the parent has to say

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For today only, the following Beginnings Professional Development Workshop article collections on curriculum are on sale - $5 each for 48 hours:

• Bilingual Education: 01/96
• Building Literacy: 09/99
• Conversations with Children and Adults
• Language and Literacy: 07/07
• Power of Stories: 05/08
• School Readiness: 03/08
• Storytelling: 07/94
• Talking: 07/96
• Young Children and Writing: 07/09

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